EXHAUST & COOLING FANS

The Warranty for exhaust and cooling (pedestal & wall fans) is handled by the place of purchase. This means if you have any problems regarding any of these products you will need to contact the place of purchase. For any product that has been hardwired / installed by an electrician you will be required to provide a valid electrical certificate as well as proof of purchase.

CEILING FANS

Please be aware that all ceiling fans will need to be installed by a licensed electrician who is able to provide a valid certificate of installation. This certificate is generally required when submitting a warranty claim, along with valid proof of purchase.

INSTALLATION MANUALS

CEILING FAN INSTALLATION MANUALS
Breeze AC

Fanco Breeze AC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Breeze AC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

breeze ac ONLINE WARRANTY CLAIM FORM - CLICK HERE

Eco Breeze DC

Fanco Eco Breeze DC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets and light fittings included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for an Eco Breeze DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

ECO BREEZE ONLINE WARRANTY CLAIM FORM - CLICK HERE

All Eco Breeze DC Models

Eco Motion DC

Fanco Eco Motion DCWarranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Eco Motion DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

ECO MOTION ONLINE WARRANTY CLAIM FORM - CLICK HERE

Eco Silent DC

Fanco Eco Silent DC Warranty Statement

This fan comes complete with a 2 year limited in-home warranty followed by a 3 year repair and replacement warranty on the motor only. Controls and lights have a separate 12 month defect warranty. Conditions apply.

If you need to submit a warranty claim for an Eco Silent ceiling fan you will need to call 03 9765 2555 if in Victoria or 1800 817 754 if outside of Victoria. The warranty is handled on behalf of Fanco Australia by Brilliant Lighting.

All Eco Silent Models

Eco Silent Deluxe DC

Fanco Eco Motion DCWarranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Eco Silent Deluxe DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

ECO SILENT DELUXE ONLINE WARRANTY CLAIM FORM - CLICK HERE

Horizon 2.0 DC - Launched January 2021

Fanco Eco Motion DCWarranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Horizon 2.0 DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

Horizon 2.0 ONLINE WARRANTY CLAIM FORM - CLICK HERE

Horizon DC - If purchased before November 2020

Fanco Horizon DC Warranty Statement

This fan comes complete with a 2 year limited in-home warranty. Controls and lights have a separate 12 month defect warranty. Conditions apply.

If you need to submit a warranty claim for a Horizon DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

HORIZON DC ONLINE WARRANTY CLAIM FORM - CLICK HERE

Infinity DC

Fanco Infinity DC Warranty Statement

This fan comes complete with a 2 year limited in-home warranty followed by a 3 year repair and replacement warranty on the motor only. Controls and lights have a separate 12 month defect warranty. Conditions apply.

If you need to submit a warranty claim for an Infinity ceiling fan you will need to call 1300 552 255. The warranty is handled on behalf of Fanco Australia by Mercator.

All Infinity DC Models

Infinity ID DC

Fanco Eco Motion DCWarranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Infinity-ID DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

INFINITY-ID ONLINE WARRANTY CLAIM FORM - CLICK HERE

Origin DC

Fanco Origin DC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets and light fittings included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Origin DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

ORIGIN ONLINE WARRANTY CLAIM FORM - CLICK HERE

Sanctuary DC

Fanco Sanctuary DC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Sanctuary DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

SANCTUARY ONLINE WARRANTY CLAIM FORM - CLICK HERE

Studio DC

Fanco Studio DC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets and light fittings included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Studio DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

STUDIO ONLINE WARRANTY CLAIM FORM - CLICK HERE

Urban 2 AC or DC - With Timber Blades

Fanco Urban 2 Warranty Statement (AC & DC models with timber blades)

All Urban 2 ceiling fans come complete with a 3 year limited in-home warranty. Controls and lights have a separate 12 month defect warranty. Conditions apply.

If you need to submit a warranty claim for an Urban 2 ceiling fan you will need to call 1300 730 064 (Landline) or 02 8778 7500 (Mobile). The warranty is handled on behalf of Fanco Australia by Martec.

All Urban 2 Models

Urban 2 AC ABS Indoor/Outdoor

Fanco Urban 2 ABS Warranty Statement

All Urban 2 ABS Indoor/Outdoor ceiling fans come complete with a 3 year in-home warranty. Conditions apply.

If you need to submit a warranty claim for an Urban 2 ceiling fan you will need to call 1300 116 305. The warranty is handled on behalf of Fanco Australia by Aero DC.

Wynd DC

Fanco Wynd DC Warranty Statement

The warranty period for this ceiling fan is 2 year for in home warranty and 3 years for motor replacement. Remote handsets and light fittings included in the ceiling fans original packaging have a 1 year replacement warranty only.

If you need to submit a warranty claim for a Wynd DC ceiling fan you will need to call 03 8658 9588. The warranty is handled by Fanco Australia.

WYND ONLINE WARRANTY CLAIM FORM - CLICK HERE

VENTO Ceiling Fans

Vento Ceiling Fans Warranty Statement

The Warranty for all Vento products sold in Australia are handled here by Fanco Australia.

Available Models for a Warranty Claim
(please carefully check your invoice provided from place of purchase for this):

Vento fans come complete with a 2 year limited in-home warranty. Controls and lights have a separate 12 month defect warranty. Conditions apply.

If you need to submit a warranty claim for a Vento ceiling fan you will need to call 03 8658 9588. The warranty is handled on behalf of Vento Fans by Fanco Australia.

VENTO ONLINE WARRANTY CLAIM FORM